SHIPPING & RETURNS

We provide to delivery the products by worldwide express courier. Few days after the package was posted we will get a tracking number from shipping company, please contact us by mail to provide the tracking number. All the products purchased directly from Rouge website are shipped from Italy directly with courier.In some countries, the customer might have to pay import taxes for purchased products. The tax is paid to the local authorities and the value depends on the purchasing values. This tax must be paid exclusively by the buyer and its is own responsibility to be informed about the tax value prior placing an order. If the customer refuse to pay the tax, it is entirely his responsibility, as the package will not be delivered, and might be kept at customs for a while, then probably destroyed if not returned to us, forcing us to pay import taxes as well plus much higher shipping charges from destination country back to us or even lost. In the unlikely event that the package is rejected by customs and sent back to us, we will resend the package after the customer pays the shipping cost difference and any import or shipping related taxes which we have to pay to receive or resend the package. If the import procedure for a certain country is troublesome and the package cannot be received by the customer, We reserve the right to refund the purchasing value minus all deducted shipping costs and import taxes which we might have to pay to recover the package, and if the product was not damaged after a careful quality inspection. 

Copyright © 2013-2019  Rouge Audio Design.